BE CAREFUL AND THINK BEFORE YOU UPGRADE TO THE LATEST VERSION
Through my work, and unfortunately at home, I have discovered issues with the latest update which could cost you money and lots of time should you try to repair the damage.
My wife Robin ran the latest update and half-way through the process she started receiving errors messages and the update bombed out. Her iTunes no longer works. My first thought was trying a System Restore - which did not repair the damage done. Several days later I was doing a PC cleanup for a customer and he told me of his woes concerning the latest update, and the story was the same. He worked with APPLE support all weekend and finally got a multi-page list of instructions to repair the damage - it took all weekend and added a few gray hairs, but he finally fixed it.
Since then I've personally come across 3 more cases with the same sad story, and have seen other techs assigned calls with similar issues, so before you run an update, look at what the update is for. In many cases it involves their latest devices and if you don't own them, DON'T DO THE UPDATE. I've seen many other people on support pages begging for help and believe this is not specific to any operating system, but to the update itself. I've also read where this may corrupt information on your iPhone or iPad, via the many web searches I've done in the last two weeks. It may work for one person and not for another [I saw this same scenario happen in 2009].
The following has worked for some people, and if your iTunes is already in trouble you can try the steps below:
APPLE NOTES:
For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP.
Expand All | Collapse All
Overview
In some rare instances, it may be necessary to remove all traces of iTunes and related software components from your computer before reinstalling iTunes. For most technical issues, reinstalling iTunes is an unnecessary and overused troubleshooting step. If you're directed to reinstall iTunes by AppleCare, an article, or an alert dialog, you can do so by following the steps in this article.
Notes
iTunes Store purchases or songs imported from CDs are saved in your My Music folder by default and aren't deleted by removing iTunes. While it's highly unlikely that you'll lose any contents of your iTunes Library when following these steps, it's always a good idea to ensure that your iTunes library is backed up. If you're unsure how to backup, follow these steps.
These steps may take a significant amount of time to complete, depending on your system.
1. Remove iTunes and related components from the Control Panel
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
- iTunes
- Apple Software Update
- Apple Mobile Device Support
- Bonjour
- Apple Application Support (iTunes 9 or later)
You can refer to these steps on removing these components:
Quit the following programs if they are running:
iTunes
Apple Software Update
For Windows 8: Click File Explorer > Settings > Control Panel
For Windows Vista or Windows 7: From the Start menu, click Control Panel.
In Control Panel, click the "Uninstall a program" link as shown below. The Programs and Features Control Panel opens.
Alternately, if you don't see the "Uninstall a program" link, click Programs and Features.
Select iTunes from the list of currently installed programs.
Click Uninstall.
When asked if you would like to remove iTunes, click Yes.
After the uninstallation is complete, don't restart your computer if you're prompted.
If you see other iTunes entries in the list, remove them by repeating steps 4-6.
- Remove any iPod Updater applications that are listed the same way you removed iTunes.
- Remove all instances of Apple Software Update the same way you removed iTunes.
- Remove all instances of Apple Mobile Device Support the same way you removed iTunes.
- Remove all instances of Bonjour the same way you removed iTunes.
- Remove all instances of Apple Application Support the same way you removed iTunes.
- Restart your computer.
2. Verify iTunes and related components are completely uninstalled
In most cases, removing iTunes and its related components from the Control Panel will remove all supporting files belonging to those programs. In some rare cases, files may be left behind. After following the previous steps, you should confirm that the following files and folders have been removed. If any are left behind, remove them now:
- C:\Program Files\Bonjour
- C:\Program Files\Common Files\Apple\
- C:\Program Files\iTunes\
- C:\Program Files\iPod\
If you have a 64-bit version of Windows, you'll need to confirm that the following folders have been removed:
- C:\Program Files (x86)\Bonjour
- C:\Program Files (x86)\Common Files\Apple\
- C:\Program Files (x86)\iTunes\
- C:\Program Files (x86)\iPod\
If you aren't sure how to remove these files, you can follow these detailed steps:
For Windows Vista or Windows 7: From the Start menu, select Computer.
For Windows 8: Click File Explorer.
Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
Open the Program Files folder.
Right-click the Bonjour folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the iPod folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It is being used by another person or program" when trying to delete this folder.
Right-click the iTunes folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Open the Common Files folder.
Right-click the Apple folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Note: If you have a 64-bit version of the Windows OS, continue with step #10. Otherwise, skip to step #15.
For Windows Vista or Windows 7: From the Start menu, select Computer.
For Windows 8: Click File Explorer.
Open Local Disk (C:) located in Computer, or whichever hard disk your programs are installed on.
Open the Program Files (x86) folder.
Right-click the Bonjour folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Right-click the iPod folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Note: Follow the additional steps at the end of this article if you receive the alert "Cannot delete iPodService.exe: It's being used by another person or program" when trying to delete this folder.
Right-click the iTunes folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
Open the Common Files folder.
Right-click the Apple folder (if it exists) and select Delete from the shortcut menu. Choose Yes when asked to confirm the deletion.
From the Start menu, select Computer.
Open Local Disk (C:) in Computer, or whichever hard disk your operating system is installed on.
Right-click the Recycle Bin and select Empty Recycle Bin.
3. Reinstall iTunes and related components
After verifying that iTunes is completely uninstalled, restart your computer and download and install the latest version of iTunes.
If the issue you're troubleshooting isn't resolved after following these steps, it isn't necessary to remove and reinstall iTunes multiple times. Instead, you may find helpful information on the iTunes Support page, such as troubleshooting steps related to specific alert messages.
Additional Information
iPodService.exe Alert
Follow these steps if the message "Cannot delete iPodService.exe: It is being used by another person or program" appears when you try to delete the iPod folder.
- Make sure that iTunes and the iPod Updater utility aren't open.
- Press and hold Control-Alt-Delete.
- Select Start Task Manager.
- Click the Processes tab.
- Locate the iPodService.exe in the list.
- Click iPodService.exe and choose End Process.
- Quit the Task Manager.
From INFOWORLD:
MSVCR80.dll errors and other problems plague iTunes 11.1.14 on Windows
Windows-based iTunes customers report problems with the latest update, and solving the issues can be a complex process
If you're trying to install the latest iTunes update, version 11.1.14, on a Windows computer, you may be in for a rocky ride. Customers have reported problems with corrupt Registry entries, MSVCR80.dll missing errors, nightly Genius update crashes, problems locating an attached iPhone, and much more.
Many -- but not all -- of those problems succumb when all Apple products are removed and reinstalled. Not just iTunes, mind you, but every program Apple has installed on your Windows computer. The screw-up is so common that Apple has a Knowledge Base article on the topic.
Please be careful and after reading this, try to put this current update off until a better one comes your way -
'Nuff Said,
Brian
No comments:
Post a Comment